1 Introduction

Welcome to our website. We are a consultancy company based in Bangladesh, providing services in Travel & Support, Visa Processing, Student Consultancy, and Medical Consultancy for destinations including China, Malaysia, Thailand, Turkey, the United Kingdom, Europe, and others.

We are committed to protecting your personal data and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it. By using our website and services, you agree to the terms of this Privacy Policy.

2 Information We Collect

We collect information that you voluntarily provide to us when you contact us, fill out a form, or request our services. This may include:

• Full name, date of birth, and nationality
• Email address and phone number
• Passport details and travel history (for visa applications)
• Academic records and qualifications (for student consultancy)
• Medical history and health records (for medical consultancy — shared only with relevant hospitals)
• Financial information required for visa applications
• IP address, browser type, and website usage data (collected automatically)

3 How We Use Your Information

We use the information we collect to:

• Process and manage your visa, travel, study, or medical consultancy application
• Communicate with you regarding your application status and requirements
• Coordinate with embassies, universities, hospitals, or travel partners on your behalf
• Send you relevant updates, newsletters, or promotional offers (you may opt out at any time)
• Improve our website, services, and customer experience
• Comply with legal and regulatory obligations
• Prevent fraud and ensure the security of our services

4 Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Embassies & Consulates: Required for visa processing on your behalf
• Universities & Educational Institutions: For student admission applications
• Hospitals & Medical Centers: For medical appointment and treatment coordination
• Airlines & Travel Partners: For flight and accommodation bookings
• Legal Authorities: When required by law or court order

5 Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

• SSL encryption on our website (HTTPS)
• Restricted access to personal data — only authorized staff can access it
• Secure storage of physical documents
• Regular review of our data collection and storage practices

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

6 Cookies & Website Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyze website traffic and understand how visitors use our site.

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand visitor behavior (e.g., Google Analytics)
• Marketing Cookies: Used to show relevant advertisements

You can control or disable cookies through your browser settings. Disabling cookies may affect some features of our website.

7 Data Retention

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by law. Specifically:

• Visa and travel application records are retained for up to 5 years
• Student consultancy records are retained for up to 3 years after service completion
• Medical records are shared only during active coordination and deleted upon request
• General inquiry data is retained for up to 1 year

8 Your Rights

You have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Restriction: Request that we limit the processing of your data
• Right to Object: Object to the use of your data for marketing purposes
• Right to Data Portability: Request your data in a portable format

To exercise any of these rights, please contact us using the details below.

9 Third-Party Links

Our website may contain links to third-party websites, including embassy portals, university websites, and hospital pages. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10 Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately and we will take steps to remove such information.

11 Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the “Last Updated” date at the bottom of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Continued use of our website and services after any changes constitutes your acceptance of the updated Privacy Policy.